@alextoth.bsky.social Their real needs are often hidden. You must ask probing questions to uncover them. This is what we call 𝗡𝗲𝗲𝗱𝘀 𝗘𝗹𝗶𝗰𝗶𝘁𝗮𝘁𝗶𝗼𝗻.
Then you repeat it back to them to check if you understood. That is 𝗡𝗲𝗲𝗱𝘀 𝗮𝗻𝗱 𝗖𝗼𝗻𝗰𝗲𝗽𝘁 𝗩𝗮𝗹𝗶𝗱𝗮𝘁𝗶𝗼𝗻.
@alextoth.bsky.social Their real needs are often hidden. You must ask probing questions to uncover them. This is what we call 𝗡𝗲𝗲𝗱𝘀 𝗘𝗹𝗶𝗰𝗶𝘁𝗮𝘁𝗶𝗼𝗻.
Then you repeat it back to them to check if you understood. That is 𝗡𝗲𝗲𝗱𝘀 𝗮𝗻𝗱 𝗖𝗼𝗻𝗰𝗲𝗽𝘁 𝗩𝗮𝗹𝗶𝗱𝗮𝘁𝗶𝗼𝗻.